Career and Technical Training for the Service Industry - A Triple Win

Career and Technical Training for the Service Industry - A Triple Win

In todays society, post-secondary education is a topic that gets increased attention. The US president, national, state and local politicians and trainers across the country continue to work to identify new ways to increase the level of upper secondary education. Career and Technical Education (CTE) is an important and increasingly popular part of high school. CTEs role has continued to evolve and develop in recent decades. However, some people correlate CTE with Blue Males male jobs, and stigmatization sometimes deviates from CTEs appeal to many potential students.

CTE can have a significant impact on the achievement of post-college, and it can be quite cheap and efficient. What is important is that CTE offers must continue to expand and develop when the marketplace changes. One of the greatest opportunities for an increase in formal upper secondary education includes current and future employees in the service industry, especially food services and sales.

There are large numbers of employees in these sectors, making them the main candidates for further education. According to the US Labor Statistics Bureau (May 2014), 12.9 million workers in the United States were employed as waiters / waiters, sales representatives or senior supervisors of the two segments of the working population. It is almost 10% of the working population in the country. However, very few members of these professions have received formal education or training in connection with their profession from an education institution.

What would be the benefit of starting and marketing an organization similar to the technical institutes providing CTE to individuals seeking the professions in engineering or mechanical industry that many see advertised on television? Who would benefit from a Service Industry Institute (SII), similar to ITT or MMI, but focusing on the service industry instead of technology or motorcycles?

The first persons in favor would be the employees themselves. There is a strong correlation between higher earnings potential after completion of CTE programs compared to just having a high school or GED. It has also been largely observed that individuals who complete a CTE program are much more likely to continue and complete further upper secondary education. Finally, people who complete a CTE program and enter the labor force for 4 years before conducting an associate or bachelors degree suffer from much lower educational debt and a much higher degree of completeness than students who train directly from high school. Bottom line ... the employee has significant benefits in several very important ways.

Another group that would benefit from the service industrys focused CTE would be companies and organizations that provide these services to consumers. Having a well-trained and knowledgeable staffing force enables companies to meet their customers needs more efficiently and efficiently, leading to higher profits, satisfied customers, and increased repeat business and net promoter results. Companies would also be able to streamline their recruitment processes by focusing on attracting potential employees who have formal education in the service industry. Finally, companies could reduce their own education costs either by hiring candidates who have already completed upper secondary education and certification in their sector or by making successful completion of such certification a requirement for continued employment.

The last group that would benefit from a better educated service sector would be the customers who use the service for the employees and the economy as a whole. The person who has gone to a restaurant and served by a waiter or waitress has experienced the influence of these servers on skills (or lack of it) first hand. The one who has traded in a retail store and has collaborated with a seller has experienced first and foremost how the sales staff competence affected the transaction. Bottom line ... the better the experience of individuals who provide service to you, the higher level of enjoyment you experience in that interaction, and nothing sets the stage for a good experience more than effective training. Finally, when a customer experiences exceptional service, they spend more money. It helps to stimulate the economy, and it is good for everyone.


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